Refunds and cancellation
Cancelling
You can cancel at any time: in the panel, open Settings and choose “Manage subscription”, or cancel the purchase at link.com. Nothing more is charged, and the machine stays yours until the month you paid for ends.
When we give money back
- You paid, and we have no machine for you. Tell us, and we refund the payment in full.
- You were charged twice, or for something you did not buy. We refund what should not have been charged.
- The service did not work as described, through our fault, and we could not put it right. We refund the month it happened in.
A month that has begun is not refunded for any other reason: not for time you did not use, not for a renewal you meant to cancel, and not when we end a subscription because the terms were broken. Cancel before the month ends, and the next one is not charged.
Withdrawing within 14 days
If you buy as a consumer in the European Union, the European Economic Area or the United Kingdom, you may withdraw from your purchase within 14 days of it, without giving a reason.
- Before your first deploy the machine is only held for you, and we refund the payment in full.
- From your first deploy on the service has begun: a deploy, by you or by an agent you approved, is how you ask us to begin it before the 14 days are over. If you withdraw after it, you pay for the days from that deploy to your withdrawal, and we refund the price less its share for those days. After five such days of a 30-day month, that is five sixths of the price.
To withdraw, write to support@pethost.dev from your account's address. These words are enough:
I withdraw from my Pethost subscription, bought on [the date]. [Your name]
How to ask, and how the money comes back
Write to support@pethost.dev from your account's address and say which payment you mean. A refund goes back the way you paid, within 14 days of our answer; your bank may take a few days more to show it.
Your payment was sold through Link, Stripe's merchant of record. You can also ask Link's support, which may refund a payment within 60 days of it under its own rules.